Privacy Policy

Right Choice Autos is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Right Choice Autos manages personal information. It is structured as follows:

1. Personal information Right Choice Autos collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Right Choice Autos and complaints
10. Changes to Privacy Policy

1. Personal information Right Choice Autos collects

The main types of personal information Right Choice Autos collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Right Choice Autos such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Right Choice Autos's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Right Choice Autos's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Right Choice Autos's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Right Choice Autos.

Right Choice Autos collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Right Choice Autos keeps of telephone calls, or emails received, or messages sent to Right Choice Autos or posted on Right Choice Autos's pages on social media);
• Right Choice Autos's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Right Choice Autos collects personal information in connection with running its business directly from the individual concerned. On occasion Right Choice Autos may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Right Choice Autos stores personal information in electronic and paper form.

Right Choice Autos uses and discloses personal information as follows:

• to source vehicles and sell them to Right Choice Autos's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Right Choice Autos's customers and prospective customers;
• to obtain products, services or information from Right Choice Autos's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Right Choice Autos knows about them);
• to operate and manage Right Choice Autos's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Right Choice Autos. For example, Right Choice Autos may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Right Choice Autos also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Right Choice Autos uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Right Choice Autos uses in the operation of the computer program is browsing history on Right Choice Autos's websites, name, contact information, and other information you may input into Right Choice Autos's websites. The level of human oversight Right Choice Autos provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Right Choice Autos's staff.

4. Cookies

Right Choice Autos uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Right Choice Autos's web server. Right Choice Autos may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Right Choice Autos's platforms and those social media platforms. Right Choice Autos's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Right Choice Autos's website.

5. Links to other websites

Right Choice Autos's website may contain links to third party websites. Right Choice Autos does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Right Choice Autos and do not wish to receive these communications from Right Choice Autos in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Right Choice Autos.

7. Overseas transfers

Right Choice Autos's website/s are hosted in Australia. On occasion, a third party service provider Right Choice Autos engages or that Right Choice Autos is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Right Choice Autos holds about them by contacting Right Choice Autos during business hours on (03) 9939 1312 or via the contact page.

Right Choice Autos may require an individual making a request to verify their identity before processing their request.

Right Choice Autos will aim to respond to all requests promptly and within 30 days.

Right Choice Autos may refuse a request where permitted or required by law. Right Choice Autos will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Right Choice Autos and complaints

If you have any queries, concerns or complaints about how Right Choice Autos handles your personal information please contact Right Choice Autos during business hours on (03) 9939 1312 or via the contact page. Right Choice Autos may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Right Choice Autos can understand the nature of your concern. In most cases, Right Choice Autos will ask that you put your request in writing.

Right Choice Autos takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Right Choice Autos's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (03) 9939 1312
• Mailing Address: 519 Plenty Rd, Preston, VIC, 3072

10. Changes to Privacy Policy

Right Choice Autos may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.